Helpdesk

Welcome to the Maxider HelpDesk!

The Maxider HelpDesk provides technical assistance, referral information, and access to supported computing services.

Let us help make your Maxider services experience a successful one!

To contact our HelpDesk, you can do either of the following:

Help-Desk Mission

With dedicated team of professionals, the Maxider HelpDesk strives to provide Tier One technical assistance “above and beyond” the client expectations.

Help-Desk Objectives

  • To provide assistance with the access and use of computing resources
  • To provide a helpful, courteous, and knowledgeable first point of contact, through e-mail, by telephone, and in person
  • To listen carefully, ask questions, and communicate clearly to gain a thorough understanding of each question or problem, determine the most effective course of action, and follow through to deliver a satisfactory resolution
  • To provide accurate, straight-forward and relevant resources to empower our clients to find answers quickly and conveniently
  • To maintain the quality and integrity of our internal documentation and processes