Welcome to the Maxider HelpDesk!
The Maxider HelpDesk provides technical assistance, referral information, and access to supported computing services.
Let us help make your Maxider services experience a successful one!
To contact our HelpDesk, you can do either of the following:
- Email us at: firstname.lastname@example.org
- Open a ticket at: http://support.maxider.co.ke
- Call us: +254 (0)786 521002
With dedicated team of professionals, the Maxider HelpDesk strives to provide Tier One technical assistance “above and beyond” the client expectations.
- To provide assistance with the access and use of computing resources
- To provide a helpful, courteous, and knowledgeable first point of contact, through e-mail, by telephone, and in person
- To listen carefully, ask questions, and communicate clearly to gain a thorough understanding of each question or problem, determine the most effective course of action, and follow through to deliver a satisfactory resolution
- To provide accurate, straight-forward and relevant resources to empower our clients to find answers quickly and conveniently
- To maintain the quality and integrity of our internal documentation and processes